Responsibilities

• Inbound chats customer service/technical support.
• Handle technical support questions via chat and occasional phone with video support chat.
• Research, analyze and determine an appropriate course of action for customers.
• Interact with customers via chat focusing on software navigation questions as well as assisting with locating prior years’ returns and amendments.
• Service as ambassador for the client; take a caring and empathetic approach to customer interactions and/or escalation to higher level of expertise.
• Document all issues, resolution and follow up action.

Qualifications

• Must be able to pass a background check and drug screening
• Must be able to work 15-20 hours a week (may require weekends)
• Must have a quiet distraction free work environment
• Must have computer with minimum specifications or better as needed by client (NO Mac or Chromebooks)
• Must have a USB headset with microphone (required for training)
• Must have a hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection
• Must be able to purchase a call center noise cancelling phone